Spotlight on Michelle Young

Spotlight on Michelle Young

Michelle Young lives in Santa Teresa (Ltyentye Apurte), a remote community with a population of around 500 people, located 85km south-east of Alice Springs.

Michelle grew up speaking the languages of both Eastern Arrernte and English at home.

Before starting at Outback Stores Michelle was an artist working at the local Keringke Art Centre, famous for its particularly bright and intricate style of dot paintings.

When she first started working at the store in Santa Teresa, she was keen to learn how to use the cash registers. Her favourite subject at school had always been mathematics and she thinks that it’s probably why she learned the cash register so quickly.

Since working at the store, Michelle has completed the highest level of certified training that Outback Stores provides, completing her Certificate IV in Retail Management in 2021.

She enjoyed learning all aspects of the management training and was able to put those skills to use very soon afterwards when the COVID-19 virus struck the community. With both store managers ill, Michelle and another long-term employee, Troy Turner, drew on their training to keep the community’s only store operating amidst the COVID-19 pandemic.

Shkarra and Matt

Photos
Top: Michelle Young at Santa Teresa Community Store
Bottom: Michelle with colleague Troy Turner and previous store managers Shkarra Baskott and Matt Carter.

Michelle was willing to go above and beyond to make sure the store stayed open when the community was affected by COVID-19. She is a star employee and has a lot of potential.

– Shkarra Baskott, previous co-manager of Santa Teresa store.

Michelle enjoys working and being able to support her family. “I want to be a good example for my daughter,” she explains, who adds that her daughter also wants to work at the store when she grows up.
 
Michelle works four to five days per week and enjoys saving her money to spend on special occasions like taking her daughter to the Alice Springs Show or treating her on her birthday.
 
She is looking forward to maybe one day being on the store’s board of directors, or even managing the store herself.
 
This story features in the Outback Stores Annual Report 2021-22
Ashley and Karen in Car Photo

Michelle Young (left) and other store staff with Labor politician and current MP for Lingiari, Marion Scrymgour.

I want to be a good example for my daughter.

– Michelle Young

A strong start at Tilmouth Well

A strong start at Tilmouth Well

Tilmouth Well Roadhouse is located 188 km from Alice Springs along the Tanami Track, the shortest route linking the Kimberley in Western Australia to the Red Centre of the Northern Territory. The roadhouse provides fuel, groceries, meals and  accommodation to tourists and truck-drivers along the Tanami Track, as well as to surrounding communities like Laramba and Yuelamu.
 
In 2021 the Ngurratjuta/Pmara Ntjarra Aboriginal Corporation engaged Outback Stores to assist in the management of Tilmouth Well Roadhouse. The challenges of staffing and operating a business in such a remote location had been increasing, particularly whilst COVID-19 restrictions were still having a significant impact. The corporation wanted to ensure that both surrounding communities and travellers could still enjoy a quality service at a reasonable price.
Amy Driver, Business Manager of the corporation, explains the decision to engage Outback Stores as coming down to a “good track-record, buying power and economy of scale”.
Shkarra and Matt

Photos
Top: Tilmouth Well Roadhouse entrance
Bottom: Accommodation on lush green lawns

The store looks amazing and we’ve had awesome feedback.

– Amy Driver, Business Manager of Ngurrutjuta/Pmara Ntjarra Aboriginal Corporation

Due to Outback Stores’ extensive retail experience and supply partners, Tilmouth Well Roadhouse now offers a larger selection of fresh fruit and vegetables and grocery products. Amy says this convenience has made a big difference to the community members living nearby, as it saves the time and expense of travelling long distances.
 
The first ten weeks of trade, post refurbishment, saw the sale of fresh produce increase tenfold. Takeaway sales have also increased with extra staff assisting in the kitchen, bar, and service areas. Sales in general have more than doubled since the refurbishment, with nearby residents making the most of the increased range and opportunity to visit on Sundays, when other community stores are closed.
 
Recent reviews on Facebook and Google have been positive, with one traveller saying “After a drive down the Tanami the oasis that is Tilmouth Well Roadhouse is amazing. We had the hamburger with the lot. Friendly welcome and clean facilities just topped it off. Do yourself a favour and add this as a stop if you happen to be driving past.”
 
 
This story features in the Outback Stores Annual Report 2021-22
Ashley and Karen in Car Photo

Photos
Top: Larger range of grocery items now available
Bottom: Swimming pool for guests

After a drive down the Tanami the oasis that is Tilmouth Well Roadhouse is amazing.

–  Traveller review, Facebook

Mimili Maku: A Story of Success

Mimili Maku: A Story of Success

Mimili is a community on the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands in remote South Australia. Located 645 km south of Alice Springs, it is home to around 200 of the Anangu people.

Mimili Maku Store Aboriginal Corporation approached Outback Stores in 2009 because many years of prior mismanagement had left the store in significant debt. Soon the store started turning a profit, with money flowing back into local projects through its Community Benefit Account (CBA).

Rex Tjami, chairperson of the corporation, explains that the community saw immediate positive outcomes. “Lots of changes happened straight away – the store looked better, there was healthy food, better fruit and vegetables and cheaper products.”

At first Rex says there were reservations in the community about the role of Outback Stores, until they realised that “Outback Stores are working for us, and it’s the corporation that owns and runs the store,” he explains.

Shkarra and Matt

Rex Tjami, chairperson of Mimili Maku Store Aboriginal Corporation

It’s easy and understandable working with Outback Stores.

– Rex Tjami, chairperson of Mimili Maku Store Aboriginal Corporation

Rex goes on to describe the difference between previous arrangements. “It’s easy and understandable working with Outback Stores. There are regular meetings and reporting. It’s all there in black and white.”
 
Over the past thirteen years the store has paid off its debt, sales have increased and the profits paid to the CBA have purchased:
 
• 28-seater bus for the football team
• 24-hour fuel pump
• New generator
• Store refurbishment
• New point-of-sale register system
• 12-seater church bus for the ladies
• 12-seater bus for ladies softball team
• Various other community initiatives eg. football carnivals, sports teams, funerals
 
“Mimili is a real success story. The store looks so much better, sales have increased, and it’s great to see the profits going towards activities that are important to the community,” says Nelson Tavares, Operations Manager at Outback Stores.
 
This story features in the Outback Stores Annual Report 2021-22
Ashley and Karen in Car Photo

Photos
Top: Mimili Maku Store exterior
Bottom: Shelves fully stocked inside Mimii Maku Store

Mimili is a real success story.

– Nelson Tavares, Operations Manager at Outback Stores